Terms of Service

Last  Update ： 2024.05.29      

Welcome to Chatchill. This Terms of Service（“Terms‘”）including the Privacy Policy and other rules displayed by Chatchill Team（“We”or“us”）and is a binding agreement between you and us. The Chatchill App and any applications or web pages (“Services”) operated by us and linked to this Terms shall be bound by this Terms. This Terms may be translated into other languages for your convenience, any translated version of this Terms conflicts against the English version, this English version prevails.

Our Services are only available to adult users. If you are a minor under the age of 18 (or the age of majority as defined by local law), please do not use our Services.

Please notice: In order to ensure a good communication atmosphere, there is no tolerance for objectionable content or abusive users in our Services, which will lead to block their ID or device as punishment. Please be aware that we will not monitor your use of our Services. We cannot guarantee that the above inappropriate content will not appear in our Services, and we do not assume any responsibility for this. You can report these users or content, and we will review and handle immediately.

Please read this Terms carefully, by accessing, using, registering for or receiving our Services you are accepting and agreeing to be bound by this Terms.

1. Registration and Account

We provide two ways to access our Services, Third-party account or your telephone account.

Before registering an account, you must ensure that you meet the following requirements, otherwise you will not have the right to create an account:

Ø You are an adult under local law；

Ø You are legally qualified to enter a binding contract with us;

Ø Applicable laws and regulations do not prohibit you from using our services；

Ø You have not been banned from our services by us；

Ø You do not have any other behavior that we believe may seriously violate laws and regulations, this agreement, or infringe on the rights of us and other users.

You understand and agree that：

Ø You will not transfer your account to anyone without first getting our written permission；

Ø You will not provide any false personal information through our Services, or create an account for anyone other than yourself without permission；

Ø If your behavior violates laws, regulations, this policy and social order and good customs, we have the right to ban your account. If you have any feedback about this, you can contact us through our email;

You have rights to delete your account at any time through the online settings in Chatchill App, this is provided that you meet the prerequisites set out in the delete account notice we display on the that page. We save your profile information in case you later decide to restore your account. Many users deactivate their accounts for temporary reasons and in doing so expect us to maintain their information until they return to our Services. You will therefore be able to restore your account and your profile in its entirety within 7 days of de-activating it. After 7 days, all your information associated with your account will be deleted and cannot be retrieved. Please consider carefully before choosing whether to delete your account.

2. Community guidelines

You understand and agree that, in order to create a good communication environment for our users and protect the legitimate rights and interests of you, other users and us, the following behaviors will be prohibited:

a. providing and spreading false information, including forging your age, promoting false news, providing unauthorized information about others, etc;

b. upload any personal information related to minors;

c. upload any content that is insulting, slanderous, offensive, fraudulent, obscene, harassing, intimidating, etc. that may cause discomfort or cause psychological harm to other users;

d. upload content that encourages or assists any illegal or conflict-provoking content, including terrorism, violence, drugs, racial discrimination, sexism, self-harm, hunger strikes, hate prejudice, etc.

e. relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers);

f. contains any spy ware, viruses, corrupt files, worm programmers or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from our Services or otherwise;

g. upload any content that may infringe the legitimate rights and interests of third parties, including intellectual property rights, privacy rights, etc;

h. use any technical means to interfere with and destroy our normal services, use decompile, disassemble, reverse engineering and other means to obtain our source code, and try to circumvent any of our security protection measures;

i. any other behavior that we may reasonably consider to be harmful to our rights and the rights of other users.

We very much welcome and encourage you to monitor the above-mentioned illegal content and behaviors and provide us with feedback, and we will respond actively and take action as soon as possible.

You are solely responsible for the content you post on our Services and assume all liability associated with such content or behavior.

3. Privacy

Your privacy is very important to us. We designed our Privacy Policy to make important disclosures about how you can use our Services to share with others and how we collect and can use your content and information. We encourage you to read the Privacy Policy, and to use it to help you make informed decisions.

4. Purchases and subscription

You can purchase Virtual Currency (not real money, do not have monetary value) through our Services, which can then be used to buy corresponding virtual gifts, decorations, or VIP privileges. You can find the price displayed on the recharge page. After the purchase is completed, the Virtual Currency balance will be credited to your user account.

Virtual Currency not be permitted to be bought or transferred between users, and we prohibit anyone from selling or buying Virtual Currency outside of official channels or engaging in similar misconduct. If discovered, we reserve the right to ban the offending account at any time and seek compensation. Virtual Currency cannot be exchanged for the legal currency of any country, region, or any political entity in any form. Virtual Currency can only be used within our Services as part of our Services and cannot be combined or used in conjunction with other promotions, coupons, discounts, or special offers unless we permit it.

We do not handle any payment or deductions involving real currency, such transactions are processed by third-party payment providers or service providers (for example, Apple and Google). Some third-party service providers may charge you sales tax depending on your location, please refer to the relevant terms of the third-party service providers for details. As a result, the price of Virtual Currency may vary according to the exchange rates of your country, the policies of the payment service providers, and other factors. We reserve the right to adjust the prices of the Virtual Currency at any time.

Unless otherwise agreed by laws and regulations, all recharge actions are final and we do not accept any refund requests.

5. Intellectual Property

You notice and warrant that the content you publish on our Services should not infringe the intellectual property rights of third parties. Once any infringement is discovered, we have the right to immediately remove your content and take restrictive measures on your account as appropriate. You shall bear all losses caused to us due to your violations.

We don’t claim ownership rights in the text, files, images, photos, video, sounds, musical works, and works of authorship, applications, or any other materials that you post on or through our Services. By displaying or publishing any content on or through our Services, you hereby grant to us a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce and translate such content, including without limitation distributing part or all of the Site in any media formats through any media channels, except content not shared publicly will not be distributed outside our Services.

Our content is protected by copyright, trademark, patent, trade secret and other laws, and we owns and retains all rights in our content and our Services. We hereby grants you a limited, revocable, non-sub-licensable license to reproduce and display our content (excluding any software code) solely for your personal use in connection with viewing the Site and using our Services.

Our Services contain content of our users and our licensors. Except as provided within this Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through our Services.

6. Disclaimer

To the fullest extent permitted by law, we expressly excludes:

a. not clearly stipulated in laws and regulations; and

b. any liability you incur from using our Services, including any claims, charges, demands, damages, liabilities, losses, or expenses, whether direct or indirect, incidental, special, exemplary, punitive, or consequential. This includes, but is not limited to, any loss of use, data, income, or profit, damage to property, management or office time, breach of contract, or third-party claims, even if we have been advised of the possibility of such damages. This limitation also covers issues arising from any disabling device or virus infecting your equipment, mechanical or electrical equipment failures, communication line problems, unauthorized access, theft, bodily injury (excluding our negligence), property damage, operator errors, strikes, labor problems, or any act of God. Additionally, we are not liable for loss of revenue, income, profits, contracts, business, anticipated savings, goodwill, data, management or office time, or any other kind of loss or damage, regardless of whether it arises from tort (including negligence), breach of contract, or any other cause, whether foreseeable or not, and whether direct or indirect.

We do not take responsibility for the legality or safety of the content in our Services. While we cannot guarantee the absence of any illegal or non-compliant content on our platform, we will take immediate action to remove such content and ban offending accounts upon discovery. Additionally, we are obligated to assist regulatory authorities in investigations as required by law and regulations.

7. Indemnity

To the fullest extent permitted by applicable law, our affiliates, employees, licensors, or service providers be liable for any indirect, consequential, exemplary, incidental, special, punitive, fixed, or enhanced damages, including, without limitation, loss of profits, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (i) your access or use our Services or inability to access or use our Services, (ii) your behavior that violates laws, regulations or this Terms; or (iii) we are unable to continue to provide our services to you for technical or legitimate business reasons.

To the fullest extent permitted by applicable law, in no event will our aggregate liability to you for all claims relating to the services exceed the greater of (a) $100 or (b) the amount paid by you to us for using our Services during the one-year period immediately preceding the date you first file a lawsuit, arbitration, or any other legal proceeding against us.

Some jurisdictions do not allow the limitation of certain damages, so some or all of the limitations in this section may not apply to you.

8. Amendments

We may update this Terms from time to time. The “Last Updated” date at the top of this Terms reflects the effective date of such changes. Unless otherwise provided by laws and regulations, these modifications may not be notified to you, so please check back regularly to learn about any changes.

By continuing to access or use our Services after the “Last Updated” date, you agree to be bound by the Updated Terms.

9. Legal Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Hong Kong, without regard to the choice of law principles. Any dispute arising out of or in connection with this Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre(“HKIAC”) in accordance with the Arbitration Rules of the HKIAC for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Hong Kong. The language of the arbitration shall be English.

10. Contact us

If you have any questions about anything in this Terms, or want to feedback anything, please contact us: cs@chatchill.media

11. About us

Hiyoo app and Website owned and operated by MICO World Limited. You can download our app from Google Play Store for Android Devices and from Apple Store for iOS devices. Here are some Social Media Network links below you may interest.  

Ø Hiyoo website： https://www.hiyoo.media/

Ø Apple Store： https://apps.apple.com/us/app/hiyoo-podcast-voice-party/id6452011968

Ø Google Play Store： https://play.google.com/store/apps/details?id=com.chatchill.app&hl=en